How to Check Timeshare Company Complaints: BBB Ratings by Company

To check a timeshare company's complaint record, start with its Better Business Bureau rating and accreditation status, then read the live complaint counts on the BBB and the federal CFPB databases yourself. The table below shows each major developer's current BBB rating, linked to its source, as of June 2026.

How do the major timeshare companies rate with the BBB?

The table lists seven of the largest United States timeshare developers, organized alphabetically rather than ranked. Each rating is read directly from that company's Better Business Bureau profile. Select any company name to open the exact profile the rating came from, so you can confirm it and see the current detail for yourself. These entries are BBB statuses as of June 25, 2026, not a ranking and not complaint counts: a letter grade from A+ to F is the BBB's own assessment, while Not Rated and Under review are BBB statuses, not failing grades.

Ratings shown are the Better Business Bureau grade and accreditation status read from each company's national or corporate profile on June 25, 2026. BBB ratings change over time, so treat that as the as-of date and check the linked profile for the current grade. On the retrieval date, Club Wyndham's national profile (listed under its parent company, Travel + Leisure Co.) was under review, so the BBB displayed no current letter rating or accreditation status for it.

How this table was compiled

This page is meant to be transparent about where the numbers come from, so here is exactly how it was put together and what it does and does not measure.

• Source and date. Every rating comes directly from each company's Better Business Bureau business profile at bbb.org, retrieved on June 25, 2026. Each company name links to the profile the rating was read from.
• Why these companies. The table covers seven of the largest United States timeshare developers, the same brands this site explains in its individual brand guides. It is listed alphabetically, not ranked, because a BBB grade reflects many factors and is not a verdict on which company is best or worst.
• One profile per company. The BBB lists many separate profiles for a single developer, one for the corporate entity and others for individual resorts and regions, each with its own rating and history. To keep the comparison fair, this table reports the single national or corporate profile for each company and does not add counts together across locations.
• No frozen complaint count. The BBB and the federal Consumer Financial Protection Bureau load their complaint totals dynamically, and those numbers change daily, so a frozen count would be out of date almost immediately. The next section shows how to read the current count yourself.
• Why the CFPB is a limited measure here. The CFPB database covers consumer-financial products, so most timeshare entries there appear under affiliated lenders, mortgage units, and credit-card issuers rather than under the developer's own name. It is useful, but it is not a clean per-developer complaint count.
• Size matters. When you look at any count, weigh it against the company's size. The largest brands have millions of owners and naturally collect more complaints than a small operator, even when their rate of complaints per customer is lower.

This site is independent: it sells nothing, takes no money from any timeshare developer, resort, exchange, or exit service, and is funded by standard display advertising. That is why this page links every rating to its source and recommends no company.

How to check any timeshare company's record yourself

The most reliable picture comes from checking several free, public sources and reading them together. Each captures a different kind of complaint, and a company that looks clean in one place may have a trail in another.

• Better Business Bureau, at bbb.org. Search the company name for its profile, letter rating, accreditation status, and the live count of complaints closed in the last three years and the last twelve months. Read several complaints in full and note how, or whether, the company responded.
• Consumer Financial Protection Bureau, at consumerfinance.gov. Open the Consumer Complaint Database and search the company name. Because timeshares are often sold with developer financing, many disputes appear under loans, mortgages, or debt collection rather than the resort name.
• Your state attorney general. Use the consumer-protection section of your state attorney general's official website, and also the attorney general of the state where the resort sits, because timeshares are regulated at the state level.
• Federal Trade Commission, at ftc.gov. Search the company name to see whether the FTC has ever sued or settled with it. A regulator action is far stronger evidence than an anonymous online review.
• Court records. Federal cases are searchable through PACER at pacer.uscourts.gov, and most states have an online court-records portal. A settlement, consent order, or judgment is a public document you can read for yourself.

Weigh official records most heavily, look for repeated patterns rather than one bad story, check the dates, and read the company's responses. If a company's record gives you pause, our guides to timeshare scams and reporting a timeshare scam explain the warning signs and how to file.

Corrections

We report each rating as published by its source on the date shown, and we link to that source so any reader can verify it. If you represent one of these companies and believe an entry is inaccurate or out of date, contact us through our About page. We will review the entry against the current public record and correct it as needed.

Sources

Better Business Bureau business profiles for each company (bbb.org), ratings and accreditation status retrieved June 25, 2026; each company name above links to the profile used. U.S. Consumer Financial Protection Bureau, Consumer Complaint Database (consumerfinance.gov/data-research/consumer-complaints), 2026. U.S. Federal Trade Commission, enforcement actions and consumer guidance (ftc.gov), 2026. Administrative Office of the U.S. Courts, Public Access to Court Electronic Records (pacer.uscourts.gov), 2026. State attorney-general consumer-protection portals, 2026. Last reviewed June 25, 2026.