Wyndham Cares

Wyndham Cares is Wyndham's free assistance service for timeshare owners who run into financial hardship or a major change in circumstances. It is the umbrella the company's exit program, Certified Exit, sits under, and it is meant to help an owner who can no longer keep up with an ownership find a way forward at no cost.

What is Wyndham Cares?

It is the name Wyndham gives to its owner-assistance service for people who are struggling with a timeshare they own. Wyndham describes it as a free service meant to help owners maintain their ownership through difficult situations, and it is the part of the company an owner turns to when financial hardship, a health problem, or another life change makes the yearly commitment hard to keep. On Wyndham's own site, the company's exit program, Certified Exit, is organized under the Wyndham Cares umbrella, so for many owners the two names describe parts of the same assistance process. The service covers ownership across the company's vacation-club brands, including Club Wyndham and WorldMark by Wyndham.

What does Wyndham Cares do for owners?

The clearest, best-documented thing Wyndham Cares provides is a route out of an ownership an owner no longer wants, through the Certified Exit program covered below. Wyndham also positions the service more broadly, as help for an owner who wants to keep the timeshare but is going through a hard stretch. The company does not publish a detailed public list of the relief it offers owners who stay, so if you are hoping to hold on to your ownership and simply need temporary help, the honest answer is to ask Wyndham Cares directly what is available rather than rely on second-hand descriptions. What is consistent across Wyndham's own materials is that contacting the service costs the owner nothing.

How does Wyndham Cares help owners who want to exit?

For an owner who has decided to give up the ownership, the exit path under Wyndham Cares is Certified Exit, the developer's official give-back program and the successor to the earlier Ovation program. Through it, a specialist reviews the account and explains the routes that apply, which can include a give-back of the deed or points, a referral to a vetted reseller, a family transfer, or a transition period of continued use. The service is free, and Wyndham reports that an owner who carries no loan balance can often begin with a single phone call and finish in under 60 days. Our full guide to the Certified Exit program covers who qualifies and what happens if you still owe a loan.

How do you contact Wyndham Cares?

Wyndham directs owners to reach the service through their official owner account and the company's official help pages. Phone numbers and call-center hours for the service are listed in different places and do not always agree, so rather than rely on a number that may be out of date, the safer step is to sign in to your Wyndham owner account or open the official Wyndham Cares page and use the current contact details shown there. This also protects you, because starting from your own account or Wyndham's official site keeps you away from the third-party numbers that exit-scam operators advertise under names made to sound official.

Is Wyndham Cares free, and how do you avoid scams?

Yes, Wyndham describes this service and its Certified Exit program as free to the owner, which is exactly why it is the right first call. The Federal Trade Commission advises any owner who wants out to contact the timeshare company directly first, because many developers, Wyndham among them, run a program that ends the contract at no cost. Third-party timeshare-exit companies, by contrast, are a documented fraud vector. The FTC warns that a large fee demanded before any work is done, a guarantee that your contract will be canceled, and advice to stop paying your resort are the classic signs of a scam. Enforcement is real: regulators won a $140 million court judgment in April 2026 against a primary operator of a timeshare exit scam. Before paying anyone, search the company name together with the word scam or complaint, get every promise in writing, and remember that Wyndham's own assistance costs nothing. For every legitimate way out of a Wyndham ownership, see our guide to getting out of a Wyndham timeshare.

Sources

Wyndham (Travel + Leisure Co. / Wyndham Destinations), official information on Wyndham Cares and the Certified Exit program (clubwyndham.wyndhamdestinations.com/help/wyndham-cares and worldmark.wyndhamdestinations.com), reviewed June 2026, including that Wyndham Cares is a free owner-assistance service, that Certified Exit is organized under that umbrella, and that Certified Exit covers Club Wyndham, WorldMark, Shell Vacations Club, and Margaritaville Vacation Club. The official program pages block automated retrieval, so these facts come from the official pages' current search listings and the company's own announcement; confirm details through your Wyndham owner account. Wyndham Destinations, official announcement that Certified Exit replaced the Ovation program (January 2021), reviewed June 2026. American Resort Development Association, Responsible Exit (responsibleexit.com), reviewed June 2026, on Certified Exit as a no-cost developer exit option. U.S. Federal Trade Commission, consumer guidance to contact the timeshare company first and the warning signs of timeshare exit scams (consumer.ftc.gov), reviewed June 2026. FTC and State of Wisconsin v. Square One Development Group, court order, April 2026, FTC case record. Program terms, contact details, and assistance options change over time, so confirm current details through your Wyndham owner account or that team directly. Last reviewed June 2026.